About the customer
Constructora Meco is a leading LATAM construction company, specializing in earthworks, industrial and commercial infrastructure development, road and residential building construction, hydroelectric projects amongst others. The company operates in Costa Rica, Nicaragua, Honduras, Guatemala, Salvador and Panama.
Constructora Meco has an extensive branch network in Latin America. The complexity of its network structure and the growing number of workstations were increasing the challenges of configuration compliance management of software and hardware aligned to corporate standards. The client needed to optimize their IT infrastructure management process with real-time reports on the state of IT systems and prompt remote technical support services. The client selected Microsoft System Center for IT infrastructure management. Softline, with extensive experience in infrastructural project implementation, was selected for the implementation based on the successful pilot implementation of the solution in the client’s infrastructure.
The client had been considering systemizing software deployment and upgrading of employees' PCs for a while. Constructora Meco’s business, amongst other challenges, involves extensive trips to remote sites with very poor connectivity. System Center enables the smooth upgrade of new software with efficient management updates.
Previous experience with local systems integrators have not been successful due to installation errors. This had compelled the client to suspend projects and cancel System Center implementations.
Softline is a trusted long-term partner of Constructora Meca, a partnership focused on software licensing. Softline Costa Rica successfully implemented System Center 2016 in a pilot environment, where with proper configuration all system requirements were fulfilled. Based on this success, an implementation contract was subsequently signed between Softline and the client. Softline Costa Rica engaged specialists from Russian offices in supporting the implementation.
For the project tasks, Softline deployed and configured the System Center 2016 IT infrastructure management and monitoring system. System Center Operations Manager performs continuous software and hardware monitoring, providing administrators with actual information on resource availability. System Center Configuration Manager enables centralized software installation on all corporate devices. Softline conducted training courses on System Center configuration and operations for the client's IT specialists.
"As the client has a distributed geographical structure, migration to a unified platform helps IT specialists monitor corporate software usage, considerably reducing manual inventory operations. System Center Configuration Manager provides a set of software deployment automation tools for system administrators. This is very important for a client who needs to deliver an industry-specific in-house developed SAP solution for all corporate devices," — commented Fabian Jimenez, Solution Sales Manager at Softline.
"We have received an IT infrastructure management tool that allows not only to control the state of IT services, but, in addition quickly makes necessary changes. It is very important for us to provide remote consulting on technical support requests within the shortest terms. Local mobile device management is another important product benefit: it simplifies maintenance using the tools built into device operating systems," — said Diego Piedra, Encargado de Servidores y Redes.