Technical Service Support of Rostelecom Branch in Far East Region

Success Stories

Technical Service Support of Rostelecom Branch in Far East Region

Client: Rostelecom
Country: Russia
Industry: telecom
Services: 24х7 technical support and IT outsourcing

Objectives

Rostelecom is one of the largest telecom companies in Russia operating on all communication market segments. 7 corporate units in all districts of Russia have more than 60 branches and 170 thousand employees.

The Rostelecom Branch in Primorye Region needed to provide the uninterrupted operation of user workstations and peripherals on 63 sites.

Solution

The  Softline employees have offered the client a service bundle that included a dedicated request reception and processing line. The support was available via ServiceDesk, e-mail and phone, 8 hours per day and 5 days per week. As a result, the corporate IT specialists were able to focus on providing the continuous operation of the server infrastructure and required services.

Results

Softline provided a unified technical support service that increases the client's IT service fault tolerance and reduces the risks of hardware outage due to service unavailability. Softline offers several different service bundles, and the client was able to choose the optimal set of features and outsource the tasks that he wanted to.

Client Testimonials

"Collaboration between Softline and Rostelecom specialists resulted in the continuous operation of user workstations and office equipment in this branch. Support engineers can also promptly respond to emergency situations via a unified technical support system."

Petr Geraskin
Representative of thePrimorye Branch of Rostelecom